Articles

Burstable Port Usage and BW Overages

Burstable usage of the 1 Gbps service/port is permitted. However, a service that has heavy...
Chargebacks

Services for accounts with chargebacks will be suspended without notice. To re-active your...
I returned the payment authorization form why is my server not ready?
Refunds

Please note refunds made by credit card or paypal can take up to 7-10 days to appear on your...
What's the difference between Budget VPS's and Premium VPS's?

PREMIUM VPS PACKAGES ENJOY: < 50% User Count (which means must faster response times)...
Wire Transfers
Why was my order blocked?

Here at Rivalhost we take fraud very seriously.  We have an automated system in place to...
Do you have an Affiliate or Referral program?

Yes we offer both an affiliate program and a white-label partner program. For referrals which...
Stop 2checkout Subscriptions

To have 2checkout subscription auto pay stopped or update a different card (or update your...
Why do you charge for OS reloads?

People cost money, when someone orders a re-install for their dedicated server, it's a physical...
Do you have an uptime guarantee?

Yes we actually have 2 types of SLA's (Service Level Agreements / Guarantee's)99.9% Best Effort...