I'm getting an SSL error page when accessing cPanel/Webmail

When you try to access your cPanel/Webmail through:

yourdomain.com/cpanel
yourdomain.com:2083
yourdomain.com:2096
yourhostname/cpanel
yourhostname/whm
yourhostname:2087
yourdedicatedip/cpanel
yourdedicatedip/whm
yourdedicatedip:2087


You will be redirected to log in to your account through a secure HTTPS connection (which is a good thing since most host turn SSL login off). Your browser will display a warning about a problem with the certificate. In fact, there is absolutely no security problem. The connection is still secure and you can safely disregard the warning. However, both Internet Explorer 7 and Firefox 3 instead of a pop-up warning, show a whole error page notifying you about an SSL problem. To proceed to your cPanel/Webmail, depending on your browser, you should:

 

  • If you are using Internet Explorer 7, once the warning page opens, you should click Continue to this website (not recommended).

  • If you are using Firefox 3, once the error page opens, you should click Or you can add an exception… > Add Exception... Then, in the pop-up window you should click Get Certificate and then Confirm Security Exception. To avoid having to go through this procedure every time you access your cPanel through a secure connection, you should tick the Permanently store this exception  option available in the pop-up window.

 

Firefox

Go to the warning message and click the "I Understand the Risks" link at the bottom.

Click the "Add Exception" button.

Click the "Get Certificate" button.

Click the "Confirm Security Exception" button.

 

 

Internet Explorer

Go to the warning message and click "Continue to this website (not recommended)."

 

  • 16 Users Found This Useful
Was this answer helpful?

Related Articles

How To Change Your cPanel Style

This tutorial will teach how to change your cPanel style. cPanel comes in a variety of styles...

Becoming Familiar And Navigating Around in CPanel

Let's learn about cPanel, and how to navigate it"s many pages and functions. Making sure that...

How to Change Your cPanel Password

This tutorial will teach you how to change your cPanel password. Please remember to make your...

How to Keep Your cPanel Contact Information Up To Date

This tutorial will teach you how to keep your contact information up to date in cPanel. It is...

How to Login to cPanel

Before you can log into cPanel, you must open your Internet browser. This will work in whatever...